Frankie.Tsang | 2019-05-02 09:39:20 UTC | #1
Hi there,
I need to execute something (send a request to webservice) when a call is started and ended (even in a Call Flow), but I can't find the way to do it.
I have tried looking into the Notification Service but the topic are more on "queue-scope" and not the system-IVR level.
Thanks.
tim.smith | 2019-05-02 16:14:19 UTC | #2
You can use Data Actions in Architect for calls while they're in the IVR. You'll need to use notifications for other scenarios, namely v2.routing.queues.{id}.conversations.calls and/or v2.users.{id}.conversations.calls.
If this doesn't need to be real-time, you could use analytics conversation detail queries to batch-process conversations from one source, regardless of where conversation originated or ended up.
There isn't a single/global notification topic for conversations, but you can request new features at https://purecloud.ideas.aha.io/ideas.
system | 2019-06-02 16:12:59 UTC | #3
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