Genesys Cloud - Main

Hi Team,

Use-case: Some of our call centers are in non-american countries, who might not understand the american accent/ addresses. 

Does Genesys provide one of the following?
1. Live transcription: The agent should be able to see the transcription while the conversation is in progress.
2. Programmatic access to voice stream: This way we could send the voice stream to Google Speech to text and provide the live transcription.
#Integrations

------------------------------
Kartik Sura
Uber
------------------------------

This is kind of this idea: https://purecloud.ideas.aha.io/ideas/CLINB-I-446

I would submit these to Ideas so they can be voted on and tracked.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 06-01-2020 10:15
From: Kartik Sura
Subject: Live transcription

Hi Team,

Use-case: Some of our call centers are in non-american countries, who might not understand the american accent/ addresses.

Does Genesys provide one of the following?
1. Live transcription: The agent should be able to see the transcription while the conversation is in progress.
2. Programmatic access to voice stream: This way we could send the voice stream to Google Speech to text and provide the live transcription.
#Integrations

------------------------------
Kartik Sura
Uber
------------------------------

Original Message:
Sent: 6/1/2020 11:21:00 AM
From: Robert Wakefield-Carl
Subject: RE: Live transcription

This is kind of this idea: https://purecloud.ideas.aha.io/ideas/CLINB-I-446

I would submit these to Ideas so they can be voted on and tracked.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 06-01-2020 10:15
From: Kartik Sura
Subject: Live transcription

Hi Team,

Use-case: Some of our call centers are in non-american countries, who might not understand the american accent/ addresses.

Does Genesys provide one of the following?
1. Live transcription: The agent should be able to see the transcription while the conversation is in progress.
2. Programmatic access to voice stream: This way we could send the voice stream to Google Speech to text and provide the live transcription.
#Integrations

------------------------------
Kartik Sura
Uber
------------------------------