Ali,
You would need to remove the External Contacts > Contact > Delete permission from the employee role, and any other role that it may have been given to.
Thank you,
------------------------------
Jason Tripp
Business Technology Solutions Architect
------------------------------
Original Message:
Sent: 06-20-2025 06:23
From: Tracy Vickers
Subject: Locking our Queues
Hi Ali,
I will move this question to the Cloud-Main Community to reach the correct audience.
------------------------------
Tracy
Genesys
Original Message:
Sent: 06-17-2025 08:50
From: Ali El-Attar
Subject: Locking our Queues
Hello,
I would like to know if there is a way to lock our XFER queues/contacts from being deleted. Or if there is a way to remove the delete permissions from our end-users so they do not have the ability to accidentally delete/remove any XFER queues that we have in our org.
Thank you,
Ali
#GeneralQuestion
------------------------------
Ali El-Attar
NA
------------------------------