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  • 1.  Log incoming events to a custom app

    Posted 04-07-2025 11:48
    We use a custom app that uses the .NET SDK as the agent UI.
    https://mypurecloud.github.io/platform-client-sdk-dotnet/
     
    I usually switch between the Genesys Cloud UI and the custom app UI on my PC, but I couldn't receive an incoming event in the custom app UI. I want to investigate the cause from the .NET SDK log, but where can I check the log?

    #PlatformSDK

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    Takayuki Suzuki
    NA
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  • 2.  RE: Log incoming events to a custom app

    Posted 04-08-2025 08:44

    Hi Takayuki,


    Have you taken a look at our blog post about SDK logging: https://developer.genesys.cloud/blog/2021-05-06-sdk-config-and-logging/

    Thanks,
       John



    ------------------------------
    John Carnell
    Director, Developer Engagement
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    Original Message


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