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  • 1.  logged time for each queue

    Posted 08-26-2024 07:50
    No replies, thread closed.

    Hello,

    Is there a way to track or calculate the time logged by each agent on every queue in Genesys? I couldn't find this information in the monitoring reports. I can't seem to find this information in the supervision reports.

    Thanks
     
     


    #Platform Administration
    #Quality Management
    #Reporting/Analytics
    #Telephony
    #Unsure/Other

    ------------------------------
    Rihab
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  • 2.  RE: logged time for each queue
    Best Answer

    Posted 08-26-2024 09:49
    No replies, thread closed.

    Hello Rihab, 

    Our reports don't get this specifically. The only option we currently provide is the Agent/Queue view from the Performance tab, please see this doc. 

    But you aren't the first to ask for this so I would put in an idea in our ideas portal as it may get a lot of traction. 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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