Props Debora, that Permission was exactly the issue. Resolved.
Original Message:
Sent: 10-22-2025 12:36
From: Tim Strong Bear
Subject: Logging agents out of Queues
I seen that but was unaware of it affecting Queue Log Off, just platform log off. I'll try it. thx
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Tim Strong Bear
Telecom Engineer
Original Message:
Sent: 10-22-2025 11:42
From: Debora Lopes
Subject: Logging agents out of Queues
Hi Tim,
The users also must have bellow permission to logout agents.
You can check all the require permission in this doumentation:
https://help.mypurecloud.com/articles/log-an-agent-out-of-genesys-cloud/
Hope it works.
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Debora Lopes
Original Message:
Sent: 10-22-2025 10:59
From: Tim Strong Bear
Subject: Logging agents out of Queues
Supervisors/WFM do not have the Log Off option when hovering over the Agent's status circle. They have the Supervisor Role and I've verified the permissions.
Analytics > Conversation Aggregate > View
Analytics > Conversation Detail > View
Analytics > Queue Observation > View
Directory > User > View
Routing > Queue > View
UI > Supervisor Queue Details > View
UI > Supervisor Status Control > View
To log an agent out of Genesys Cloud:
#WEM-Quality,WFM,Gamification,etc
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Tim Strong Bear
Telecom Engineer
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