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  • 1.  Logitech Headset 390

    Posted 03-27-2024 13:50

    Hello Team,

    We are in the process of onboarding one of Banking customer onto Genesys Cloud. They are using Logitech H390 USB headset and asking if it can support WEBRTC phone of Genesys Cloud.

    On the Resource center, I see Genesys Cloud can support any USB headset but for the Built in call control, it supports Jabra, EPOS, Poly and YELINK. 

    Could someone please confirm if Logitech H390 USB headset is being used by your Genesys Cloud customer.

    Thanks,


    #Telephony


  • 2.  RE: Logitech Headset 390

    Posted 25 days ago

    In reality, any device that Windows or Mac can find should work for straight microphone or audio.  Now, if you looking for HID support, that is different.  I think the only ones that support pickup, mute, hold, etc from the headset are Jabra and Poly ones.  I think they were going to add more or have and API for that.  @David Van Milligan, you have any plans to support others?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Logitech Headset 390

    GENESYS
    Posted 16 days ago

    Hi Robert, thanks for the tag! We do not currently support call control on Logitech headsets but we are always open to new integrations. Manufactures can leverage our WebRTC SDK to integrate headset controls into Genesys Cloud. This type of integration uses WebHID technology and the headset libraries can be found in our public GitHub repository. Manufactures that have shown recent interest include Cyberacoustics and VBeT.

    https://github.com/purecloudlabs/softphone-vendor-headsets



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    David Van Milligan
    Genesys - Employees Sr. Product Manager
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    Original Message


  • 4.  RE: Logitech Headset 390

    Posted 15 days ago

    Hi,

    Genesys Cloud provides audio support for any USB headset. However, Genesys Cloud only supports the built-in call controls on specific headsets from certain manufacturers: Plantronics/Poly, Sennheiser/EPOS, Jabra, and Yealink

    Wired:

    • We can offer Genesys-certified vendors for Plantronics/Poly, Sennheiser/EPOS, Jabra, Yealink.

    Bluetooth:

    • They can select Poly Plantronics Savi UC headsets.

    Common findings for all the Headset: To use the built-in call controls on a headset, you must have a WebRTC phone assigned to you, and you must connect your headset via a wired USB connection or USB dongle-either Bluetooth or DECT. If you use a Bluetooth connection, you cannot use the built-in call controls on the headset.  Note: Bluetooth headsets connected via a computer's internal Bluetooth adapter do not support call control capabilities.

    S.Ram



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    Ramamoorthy Shanmugam
    Softel Communications Inc.
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    Original Message


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