For sake of conversation, lets suppose I have two queues.
I am going to call the first queue "Cheese", and the 2nd one "Dairy".
I want to have flow that takes a look at Queue Cheese, and checks how many people avail to take calls in that queue. If nobody is available to talk on behalf of the "Cheese" queue, I want the call routed to the "Dairy" Queue. If someone is able to take calls on behalf of the "Cheese" Queue, I want it to transfer the call to said queues.
How do I implement this in Genesys Cloud.
#ArchitectureandDesign#Routing(ACD/IVR)------------------------------
Nathan McKay
Insite Support Services, Inc.
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