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  • 1.  Mailbot

    Posted 05-24-2022 04:43
    One of our customers want to start using a 3rd party mailbot to reply to 1.line/common questions.

    The bot will handle all logic, interpret the context/intent and so on.
    All they need is access to the mail queue in Genesys cloud to fetch or read the mails.

    Is there a way for them to achieve this?
    Any API that would enable that access?

    #ConversationalAI(Bots,AgentAssist,etc.)
    #Integrations

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    Stian A. Fiskebeck
    Atea AS
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  • 2.  RE: Mailbot

    Posted 05-24-2022 23:16
    Couldn't you do the same with an Email Flow and some data actions to a KMS like Shelf.io?  Just read a part of the email body, send to the API and get back a response.  Then reply with that response.  Would be very simple to do and costs a lot less than what they are looking at doing.  Otherwise, have that external party process the emails and forward to Genesys when done with them.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Mailbot

    Posted 05-25-2022 04:30
    Thanks for replying Robert.
    The alternative where we send data to them via data actions looks interesting.

    I will present it to them and see if it's an option on their side.




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    Stian Fiskebeck
    Atea AS
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    Original Message


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