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  • 1.  Making variable set in call flow available to in-queue flow

    Posted 07-16-2020 00:13
    No replies, thread closed.
    Hi all

    What's the best practice to make a variable set in an IVR call flow available to an in-queue call flow without having to set/update that all over again?  Participant Data?  UUI Data?

    Also, does Architect have a concept of a global variable like is available in Engage where you can set a variable that is accessible to all call flows and interactions?

    Thanks
    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #Routing(ACD/IVR)

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 2.  RE: Making variable set in call flow available to in-queue flow

    Posted 07-16-2020 08:42
    No replies, thread closed.

    Use Set Participant Data in the inbound call flow and Get Participant Data in the in-queue flow.  

    No Architect doesn't have global variables.



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    Melissa Bailey
    Genesys - Employees
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    Original Message


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