Hi Cherri,
We do have you on the BETA list. Tentatively BETA for this would be Q12023. Note that what Hilde shared is a screenshot of the prototyped version and there may be minor updates to the design as we continue to develop this feature.
There is also supervisor overview currently in design which will be the landing page in above supervisor activity view. Would love to hear your feedback on this.
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Shikha Khattar
Product Management, Workforce Engagement Management
Genesys Cloud
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Original Message:
Sent: 11-23-2022 10:58
From: Cherri Lindquist
Subject: Manager View for All Agents
Yes Hilde! That was the view that was in my brain! Is there an ETA for the beta? We would definitely participate
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Cherri Lindquist
Clinical Director of Nursing
Company Nurse, LLC
clindquist@companynurse.com
Original Message:
Sent: 11-23-2022 02:33
From: Hilde Lannoo
Subject: Manager View for All Agents
Hi Cherri,
Is this the view you were looking for?
It is on the roadmap and there will be a Beta on this
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Hilde Lannoo
Genesys - Employees
Original Message:
Sent: 11-22-2022 09:14
From: Cherri Lindquist
Subject: Manager View for All Agents
Recently, in the WEM series there was a view/dashboard for seeing the entire team as a whole- including evaluations, metrics, courses assigned. Unfortunately, I didn't grab a screen shot of it. I am wondering if that is something coming in the future or something we should have now?
#Workforce Engagement Management
#WorkforceManagement
#QualityManagement
#Performance Management
#Coaching and Training
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Cherri Lindquist
Clinical Director of Nursing
Company Nurse, LLC
clindquist@companynurse.com
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