Current Manual Assignment capability is limited to manually assigning to a user (self or other on queue agent); is there any way to manually assign that interaction a different queue instead? Have some agent transferring voice interactions to callback queues or transferring to closed queues after hours; want to be able to move them to the appropriate queue without "answering" them first.
#Reporting/Analytics------------------------------
Shelby Cronk
ConvergeOne, Inc.
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