Workforce Engagement Management

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  • 1.  Manually assign a waiting call to another queue

    NEW MEMBER
    Posted 17 days ago

    Hi community!

    My first time here, I need some support. Is there any possibility to assign manually a waiting interaction to another queue? I can only find options to assign to users, but didn't find anything about queues.

    Thank you for your help!


    #WorkforceManagement

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    Mónica Bermejo

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  • 2.  RE: Manually assign a waiting call to another queue

    GENESYS
    Posted yesterday

    Hi Monica,

    As this question sits just outside the world of WEM, I would ask this question to the Main Cloud community as well to reach a wider audience



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    Tracy
    Genesys
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    Original Message


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