Workforce Engagement Management

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Manually assign a waiting call to another queue

  • 1.  Manually assign a waiting call to another queue

    NEW MEMBER
    Posted 14 days ago

    Hi community!

    My first time here, I need some support. Is there any possibility to assign manually a waiting interaction to another queue? I can only find options to assign to users, but didn't find anything about queues.

    Thank you for your help!


    #WorkforceManagement

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    Mónica Bermejo

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