Genesys Cloud - Main

Hello,

I am investigating options for prevention of manually initiated outbound interactions via SMS.  I've worked before with using DNC lists / list management to prevent campaign based SMS, but I am not sure if it is possible to do something similar to this with a manually initiated contact.

The use case is there is an external REST API data point intended to operate as a control on the ability of agents to manually initiate outbound SMS activity to a contact.

I've come up with a bit of a hack solution in the form of triggering /api/v2/conversations/{conversationId}/disconnect via a trigger / workflow as the call begins.

This results in the interaction basically just terminating a moment after the attempt is started.  I've found it takes about a second to happen not accounting for any actual lookup time for the rest API to collect the information about whether the suppression should happen.

I view this as something of a hack solution though and I am curious if anyone has a better approach.

Thanks,

Matt

I'm just checking on this: did you try to leave the "Outbound SMS Number" for the Queue(s) under the question empty? 

Hello,

I am investigating options for prevention of manually initiated outbound interactions via SMS.  I've worked before with using DNC lists / list management to prevent campaign based SMS, but I am not sure if it is possible to do something similar to this with a manually initiated contact.

The use case is there is an external REST API data point intended to operate as a control on the ability of agents to manually initiate outbound SMS activity to a contact.

I've come up with a bit of a hack solution in the form of triggering /api/v2/conversations/{conversationId}/disconnect via a trigger / workflow as the call begins.

This results in the interaction basically just terminating a moment after the attempt is started.  I've found it takes about a second to happen not accounting for any actual lookup time for the rest API to collect the information about whether the suppression should happen.

I view this as something of a hack solution though and I am curious if anyone has a better approach.

Thanks,

Matt

No, I have a SMS number defined for the relevant queue, but I am not sure I follow the question contextually to the problem I am solving for.  Could you clarify?

I'm just checking on this: did you try to leave the "Outbound SMS Number" for the Queue(s) under the question empty? 

Hello,

I am investigating options for prevention of manually initiated outbound interactions via SMS.  I've worked before with using DNC lists / list management to prevent campaign based SMS, but I am not sure if it is possible to do something similar to this with a manually initiated contact.

The use case is there is an external REST API data point intended to operate as a control on the ability of agents to manually initiate outbound SMS activity to a contact.

I've come up with a bit of a hack solution in the form of triggering /api/v2/conversations/{conversationId}/disconnect via a trigger / workflow as the call begins.

This results in the interaction basically just terminating a moment after the attempt is started.  I've found it takes about a second to happen not accounting for any actual lookup time for the rest API to collect the information about whether the suppression should happen.

I view this as something of a hack solution though and I am curious if anyone has a better approach.

Thanks,

Matt