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  • 1.  Mask the ANI from the agent screen

    Posted 15 days ago

    Hi , Requirement is to mask/hide the ANI from agent script but Caller.ani is read only. Please suggest how can we achieve this.


    #Unsure/Other

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    Vijaylaxmi Singh
    Tata Communications Limited
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  • 2.  RE: Mask the ANI from the agent screen

    Posted 14 days ago

    Hi, 

    You can just simply avoid sending the calling number as an input parameter to the script (Assuming you have a custom script with predefined input variables)

    Thanks and Regards,

    Sriram L



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    Sriram L
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    Original Message


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