Genesys Cloud - Main

Hi Team,

I have done Inbound call in Cloud CX and do the consult & Conference. Below notifications where I can see associated for my call.

v2.detail.events.conversation.{id}.customer.start

v2.detail.events.conversation.{id}.flow.start

v2.analytics.flow.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.attributes

v2.detail.events.conversation.{id}.attributes

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.acd.start

v2.detail.events.conversation.{id}.flow.end

v2.analytics.flow.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.analytics.flow.{id}.metrics

v2.detail.events.conversation.{id}.user.start

v2.detail.events.conversation.{id}.flow.start

v2.detail.events.conversation.{id}.acd.end

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.acd.end

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.flow.end

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.user.start

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.attributes

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.user.end

v2.detail.events.conversation.{id}.attributes

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.user.end

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.customer.end

So Could anyone help to find out the way how to match/relate the TLIB events with the help of above notifications?

For example, to know which notifications relate EventQueued, EventRouteRequest etc.,

#SIP/VoIP
#Telephony

------------------------------
Madurai Durai
IT
------------------------------

Hello Madurai,

If you would like to see what each API call does in Genesys Cloud, I would recommend checking out our API Explorer page. If you still have questions, you may want to reach out to the Genesys Cloud - Developer Community.

------------------------------
Jason Kleitz
Online Community Manager/Moderator
------------------------------

Original Message:
Sent: 04-24-2025 13:16
From: Madurai Durai
Subject: Match Tlib events for CX Inbound call flow.

Hi Team,

I have done Inbound call in Cloud CX and do the consult & Conference. Below notifications where I can see associated for my call.

v2.detail.events.conversation.{id}.customer.start

v2.detail.events.conversation.{id}.flow.start

v2.analytics.flow.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.attributes

v2.detail.events.conversation.{id}.attributes

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.acd.start

v2.detail.events.conversation.{id}.flow.end

v2.analytics.flow.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.analytics.flow.{id}.metrics

v2.detail.events.conversation.{id}.user.start

v2.detail.events.conversation.{id}.flow.start

v2.detail.events.conversation.{id}.acd.end

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.acd.end

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.flow.end

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.user.start

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.attributes

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.user.end

v2.detail.events.conversation.{id}.attributes

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.user.end

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.customer.end

So Could anyone help to find out the way how to match/relate the TLIB events with the help of above notifications?

For example, to know which notifications relate EventQueued, EventRouteRequest etc.,

#SIP/VoIP
#Telephony

------------------------------
Madurai Durai
IT
------------------------------