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  • 1.  Max priority

    Posted 03-10-2022 01:19
    No replies, thread closed.
    Is 100 the max priority?  We have a queue with scheduled callback queueing more than 100 minutes.  We want live calls being sent to agents before the scheduled callback.
    #Routing(ACD/IVR)

    ------------------------------
    Edward Wu
    BANK OF HAWAII
    ------------------------------


  • 2.  RE: Max priority
    Best Answer

    Posted 03-11-2022 03:02
    No replies, thread closed.
    • Hi Edward,
    • The below is the Minimum & Maximum priority you can set for an interaction from Architect.
      Minimum value: -25000000
      Maximum value: 25000000



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