I know of no fair use around Emails. There are limits in the API's for this, but nothing really specified for the amount of emails. that can be processed. Storage would be minimal unless you have a lot of large attachments. That would come into play.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 02-09-2024 17:24
From: Max Gill
Subject: Maximum number of inbound emails or conversations allowed
Hi, the Genesys Fair Use Policy doesn't seem to state how many new conversations (particularly email ones) are allowed to be created within Genesys on a daily basis. We have a high-volume customer who is asking if there is any such thing or is it all space related.
#Implementation
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Maksim Gill
Eccentex (Advanced Case and Email Management Platform for Genesys)
https://www.eccentex.com/genesys
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