Hi Shelby,
That is probably my bad for not explaining - the rest of the month will be either pre recorded or information sources - apart from May What's Next webinar, of course!
The WEM Trivia event will be published towards the end of the month.
Hope that clarifies
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Tracy
Genesys
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Original Message:
Sent: 05-02-2024 12:04
From: Shelby Cronk
Subject: May is Here! Happy WEMAI month...
@Tracy Vickers is there a way to register for the remaining events?
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Shelby Cronk
C1
Original Message:
Sent: 05-01-2024 06:27
From: Tracy Vickers
Subject: May is Here! Happy WEMAI month...
WEMay IS HERE
(can you believe how quick this year is going?)
Here, in the UK we (or me anyway) are still waiting for spring to arrive - has Spring arrived in your part of the world? Let me know so I can feel it's not just me ☔☔☔☔
To get us started, we thought we'd answer the question - So what is AI in Genesys WEM?
Well.....Artificial intelligence amplifies the impact of workforce engagement management by automating processes and equipping managers with actionable analytics. Accurate forecasts and flexible scheduling ensure you've got the right people in place to meet demand. And AI leverages your interaction data to ensure quality and compliance.
Conversational intelligence
Automatically analyse 100% of your customer-agent conversations. Gain new insights through sentiment analysis and topic trends. Highlight areas for improvement and better understand customers and employees.
Forecasting and planning
Streamline resource management with a single comprehensive tool. Create data-driven resource plans and implement them with AI-powered automation to empower agents and managers to achieve outstanding results.
Quality assurance
Use your interaction data to improve performance and quality metrics. With AI-generated insights, you can spot patterns of excellence and opportunities for improvement, then identify and understand root causes.
Performance management
Improve performance and reduce employee turnover with personalised training. Use AI to pinpoint each agent's specific knowledge and skill gaps. Gamification motivates agents with real-time metrics and personalised goals.
WEMAI - what are you talking about? I hear you ask! Well, let me enlighten you.... Take a look at our agenda (subject to change, like the weather!)
AI (Artificial Intelligence) Speech & Text Analytics
All things WFM (Workforce Management) AI
WEM feature spotlight on May releases
End the month and test your knowledge with our WEM focused Trivia event
The lucky winner will choose a prize from our Prize Wall
Here's to a sunny May 🌞 and getting to learn more about how AI can be your friend and not your foe
#WorkforceManagement
#Gamification
#Learning/Coaching
#QualityManagement
#SpeechandTextAnalytics
#General/EventQuestion
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Tracy
Genesys
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