Hi Mike,
I believe you can see occupancy in Intraday Monitoring and in The Agent Statuses reports.
There may be others, but those are the two that come to mind.
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Anton Vroon
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Original Message:
Sent: 04-30-2025 15:18
From: Mike Price
Subject: Measuring Occupancy
My organization just went live with Genesys Cloud about 2 months ago. Is it possible to report on a contact center queue's occupancy? I am not finding occupancy as an available column in any of the reports, but I may be missing it.
#Workforce Management
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Mike Price
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