Workforce Engagement Management

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  • 1.  Measuring Occupancy

    Posted 04-30-2025 15:18

    My organization just went live with Genesys Cloud about 2 months ago.  Is it possible to report on a contact center queue's occupancy?  I am not finding occupancy as an available column in any of the reports, but I may be missing it.


    #Workforce Management

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    Mike Price
    na
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  • 2.  RE: Measuring Occupancy

    Posted 04-30-2025 16:43

    Hi Mike,

    I believe you can see occupancy in Intraday Monitoring and in The Agent Statuses reports.

    There may be others, but those are the two that come to mind.



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    Anton Vroon
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