Blythewarrior | 2020-06-01 11:08:24 UTC | #1
Hi, we need the ability for supervisors on certain queues to add a message that will inform callers of know issues eg. "If you are calling about X we are aware and are working out". How do we do this without giving access to the whole call flow?
Kind Regards
tim.smith | 2020-06-01 20:47:55 UTC | #2
Architect doesn't have permissions that granular. You can request new features and share your use case at https://purecloud.ideas.aha.io/ideas.
As a workaround, you could keep the status of that message being on/off in an external system that users can update according to your needs. The flow can then use a data action to fetch that value and take conditional action based on the response.
Blythewarrior | 2020-06-02 15:16:25 UTC | #3
Many thanks I think we may go with a edit prompt only role and "trust" a discrete group of resource planners to add recordings when required.
system | 2020-07-03 15:16:26 UTC | #4
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