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  • 1.  Messaging: Wait for Input - then transfer to ACD

    Posted 19 days ago

    Hello everyone, 

    I am looking for a way to transfer the interaction to the ACD in a messaging flow (or digital bot flow) only after a customer has made an entry. I have found the "Wait for Input" action, but I don't see the possibility to jump to another task or another action afterwards. 
    Specifically, there is a ask for yes/no action first. The customer is then asked to input his request. Only then the customer should be transferred to the queue. 
    Can anyone help me?


    #DigitalChannels

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    Thomas Schepers
    SNcom GmbH
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  • 2.  RE: Messaging: Wait for Input - then transfer to ACD

    Posted 13 days ago

    Build a quick digital bot flow with a single Ask for Yes or No input.  Then out of the Bot, route based on yes or now answer



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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