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  • 1.  Messenger attachment Security

    Posted 11-16-2023 15:19
    No replies, thread closed.

    Hi there!  We are exploring activating the attachment feature within messenger, and we are attempting to find documentation that relates to any security that is performed on the attachments as they are ingested, before downloading them out of Genesys.  Any input/directions would be appreciated!

    Thanks, Jeff


    #Security

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    Jeff Grant
    Util-Assist Canada
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  • 2.  RE: Messenger attachment Security

    Posted 12-07-2023 00:54
    No replies, thread closed.

    All attachments go through AWS SES services for virus and malware checks.  For more information, click here:  Malware and antispam protection best practices - Genesys Cloud Resource Center (mypurecloud.com)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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