Genesys Cloud - Main

Hello,

I'm trying to deploy a web messenger using the Genesys "Messenger" feature. I have everything working correctly but I want to control the viability of the messenger launcher button based on the Schedule Groups I have set in PureCloud.

The documentation says that I can choose "Hide until triggered by business logic" within the Messenger Configuration and then use Action Maps to trigger based on the Schedule Group, but it looks like this is only for Predictive Engagements and not for an incoming chat system.

Is there any other way to hide the Messenger chat button (or change the appearance) based on the Schedule Groups define in PureCloud?
#DigitalChannels

------------------------------
Christopher Brady
GuildQuality
------------------------------

Hello Christopher,
We do have an Idea posted for future consideration: https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-42
Other than building a custom service, an alternative would be to inform user about on-line/off-line status directly within Inbound Message Flow, using combination of Data Actions and Send Response: this way, out-of-office hours the user can still interact with a Bot for self-service use-cases.

Thanks
Angelo

------------------------------
Angelo Cicchitto
Genesys - Employees
------------------------------

Original Message:
Sent: 09-02-2022 16:55
From: Christopher Brady
Subject: Messenger - define 'Launcher Button Visibility' based on Schedule Groups

Hello,

I'm trying to deploy a web messenger using the Genesys "Messenger" feature. I have everything working correctly but I want to control the viability of the messenger launcher button based on the Schedule Groups I have set in PureCloud.

The documentation says that I can choose "Hide until triggered by business logic" within the Messenger Configuration and then use Action Maps to trigger based on the Schedule Group, but it looks like this is only for Predictive Engagements and not for an incoming chat system.

Is there any other way to hide the Messenger chat button (or change the appearance) based on the Schedule Groups define in PureCloud?
#DigitalChannels

------------------------------
Christopher Brady
GuildQuality
------------------------------

Thank you for the response and the information Angelo. Much appreciated.

------------------------------
Christopher Brady
GuildQuality
------------------------------

Original Message:
Sent: 09-05-2022 11:38
From: Angelo Cicchitto
Subject: Messenger - define 'Launcher Button Visibility' based on Schedule Groups

Hello Christopher,
We do have an Idea posted for future consideration: https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-42
Other than building a custom service, an alternative would be to inform user about on-line/off-line status directly within Inbound Message Flow, using combination of Data Actions and Send Response: this way, out-of-office hours the user can still interact with a Bot for self-service use-cases.

Thanks
Angelo

------------------------------
Angelo Cicchitto
Genesys - Employees

Original Message:
Sent: 09-02-2022 16:55
From: Christopher Brady
Subject: Messenger - define 'Launcher Button Visibility' based on Schedule Groups

Hello,

I'm trying to deploy a web messenger using the Genesys "Messenger" feature. I have everything working correctly but I want to control the viability of the messenger launcher button based on the Schedule Groups I have set in PureCloud.

The documentation says that I can choose "Hide until triggered by business logic" within the Messenger Configuration and then use Action Maps to trigger based on the Schedule Group, but it looks like this is only for Predictive Engagements and not for an incoming chat system.

Is there any other way to hide the Messenger chat button (or change the appearance) based on the Schedule Groups define in PureCloud?
#DigitalChannels

------------------------------
Christopher Brady
GuildQuality
------------------------------