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  • 1.  Messenger - personalised interface

    Posted 05-21-2025 10:26
      |   view attached

    Hello,

    I would like to integrate a #bot into an extranet but the widget supplied by Genesys doest not meet my requirements in terms of size and appearance (see an example of the desired format in the screenshot).

    In the Messenger configuration, I see that it is possible to create a custom interface using the SDK functions : https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/

    Could you please help me understand how the development works?

    #webmessaging #integration

    Thanks in advance.

    Regards.


    #API/Integrations
    #ConversationalAI(Bots,AgentAssist,etc.)

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    Mamadou DIOP
    CERITEK
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  • 2.  RE: Messenger - personalised interface

    Posted 05-21-2025 11:09

    You'll probably want to move your question to the Developer community...



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
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  • 3.  RE: Messenger - personalised interface

    Posted 05-21-2025 11:31

    I agree with George, I will move this across to the Genesys Cloud Developer Community 



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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