So, based on previous communications in this forum, it appears the direction for chatting with customer is to use the Messenger channel. Couple quick questions:
1. I understand the persistence, but is there any thought/way to have agent disconnect the conversation? We are taking payments and would like to see the persistence cleared out if this happens.
2. any ability to change format of the slot quick reply buttons?
3. If the customer closes out the chat window (and browser) there does not seem to be a notification to the agent.
4. If the customer changes pages they are on, will the chat be persistent to new page? will agent be notified of change?
any roadmap of new features being released in next few months.
thanks in advance!!!
Clayton
#ArchitectureandDesign#ConversationalAI(Bots,AgentAssist,etc.)#Implementation#Roadmap/NewFeatures------------------------------
Clayton Curtis
Enova Online Services, Inc.
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