Hey Rizwan,
Would you be able to provide a bit more information on the issue? I am not sure I understand the scenario you are looking for help with.
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Samuel Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 07-03-2024 08:05
From: Rizwan Khan
Subject: Messenger slots disappear when alerts sent upon no response or invalid response
It looks like messenger slots are getting disappeared when the system throws alert upon no response or invalid response. Can we retain the slots at such situations so that it looks like a reminder has been sent upon no response.
#DigitalChannels
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Rizwan Khan
Tata Consultancy Services Ltd
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