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Midyear Challenge Unlocked: Genesys Crossword Puzzle!

  • 1.  Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-21-2025 15:08

    Think you know your Genesys terminology?
    Put your knowledge to the test with our challenging crossword puzzle in the Trivia Tower community!

    You can earn up to 30 Midyear Challenge points:

    • 10 points just for attempting the puzzle

    • 1 point for each correct answer (20 clues total)

    Jump in and see how many clues you can solve. You've got until Monday, July 28th to get your answers in. Be sure to keep checking the Midyear Challenge page for more ways to play and rack up points. The overall winner gets a really special prize...
    Good luck! 


    #Events/Contests

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    Nicole Milliken
    Senior Online Community Video Specialist
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  • 2.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-21-2025 15:43
    Edited by Amy Sessions 07-21-2025 15:43

    That was super challenging! I didn't finish it - and I only had 3 hearts left.



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    Amy Sessions
    Division Manager, Utility Customer Service
    City of Clearwater
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  • 3.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-22-2025 07:40

    I'm going to try it but may not share my results as this could be embarrassingly bad.



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    Seean Weaver
    MAPFRE USA - Telecom Analyst
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  • 4.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-22-2025 15:24

    I am sure you will do way better than me. The timer started and my AuDHD kicked into overdrive so focus was out the window.



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    Amy Sessions
    Division Manager, Utility Customer Service
    City of Clearwater
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  • 5.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-22-2025 16:28

    There was some tricky stuff in there...

    It kicked me out at 10:10 because I typed too many incorrect answers (5) before I got all the way through it :-)



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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  • 6.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-23-2025 07:29

    This was tough! I think I only had 1 heart left and didn't finish either, and got busy for a good five minutes in the middle and forgot all about it. Nevertheless, the confetti at the end was a nice touch! :)



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    Emily Kammerer
    Manager - Telephony Systems
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  • 7.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-23-2025 16:33

    The challenge is really hard, I'm missing one that's killing me and I have to know which one it is.

    #Events/Contests



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    Cesar Padilla
    INDRA COLOMBIA
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  • 8.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-23-2025 16:54

    Probably too late now, but you probably could have clicked on + Report at the bottom to see 



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------



  • 9.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-24-2025 11:19

    Thanks George, I'm going to try to solve it without help at lunch. I think I know the answer.



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    Cesar Padilla
    INDRA COLOMBIA
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  • 10.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-24-2025 12:16

    If it was the word I thought, my mistake was that I thought it was singular and it was plural. It has been the most difficult challenge so far



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    Cesar Padilla
    INDRA COLOMBIA
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  • 11.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-24-2025 14:00

    Yeah, I just tried it again and I see what you mean by the plural - I didn't get that far the first time because I got stuck on a different question that my brain could not shift toward, and I entered a wrong answer too many times...got booted 10 minutes in :-)

    @Nicole Milliken ignore my second score :-) 



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------



  • 12.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-24-2025 06:54

    Enjoyed while filling the answers



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    Sowjanya Ponnaluru
    Senior Analyst - SOX Compliance
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  • 13.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-24-2025 10:54

    That was fun but very challenging! I love puzzles



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    Stacey Sanchez
    PACU- Workforce Operations MGR
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  • 14.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-25-2025 02:24

    Hi,

    Genesys terminology is all I'm hearing these days, as most of our customers prefer Genesys over others.
    & thank god this crossword was mostly technical.

    Great initiative !! I enjoyed it.



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    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    BT plc
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  • 15.  RE: Midyear Challenge Unlocked: Genesys Crossword Puzzle!

    Posted 07-25-2025 09:32

    Show off... :-)



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------