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Minimize and close buttons issue

  • 1.  Minimize and close buttons issue

    Posted 06-05-2025 19:21

    K_an77 | 2020-12-17 09:51:15 UTC | #1

    Hello,

    I'm not able to see minimize and close chat buttons in the upper right corner of chat window. The functionality is there, but instead of these two (_ X), three other buttons appear (first picture) . if I zoom in, some other buttons also appear in that spot, same as minimize and close icons (second picture). I didn't make a change in css file, so I can't figure out where this issue comes from. Any suggestions?

    ![livechat1

    690x388](upload://j7e1wktkE4UwyZaP9MqMvGTTey3.jpeg)

    ![livechat2

    690x236](upload://nzQ2FUrWtZfXvnfbjfQrSexoDMI.jpeg)

    Thank you in advance


    Angelo_Cicchitto | 2020-12-18 17:00:30 UTC | #2

    Hi! That looks like a CSS conflict, where maybe the parent website is adding some icons to the widget related classes. We try to shield widget from parent website by prefixing all classes with "cx-". Those additional icons do not appear to be included in the icon-set included with widget. Maybe a ticket can also help deep-dive further. Thanks.


    system | 2021-01-18 17:00:33 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 9532