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  • 1.  Missing Columns in Exported "Queue Performance" File

    NEW MEMBER
    Posted 2 days ago
      |   view attached

    We are encountering an issue with the "Queue Performance" data export feature in Genesys Cloud. Previously, when exporting data and selecting specific columns, such as 'Abandon %' and 'Answer %', these columns were included in the resulting file. However, as of today, despite being selected, these columns are no longer appearing in the exported files.

    Has anyone else experienced this issue? Is this a known problem, and if so, is there a recommended solution or workaround to ensure these columns are included in the export as expected?


    #Reporting/Analytics

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    Thomas Stutz
    Teleperformance Support Services GmbH
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  • 2.  RE: Missing Columns in Exported "Queue Performance" File

    Posted 3 hours ago

    Hi Thomas

    We are experiencing the same issue and have opened a support case. The case has been escalated to the Dev team. Not good if you paste data into Excel reports!

    Paul Soulodre



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    Paul Soulodre
    Alberta Motor Association
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    Original Message


  • 3.  RE: Missing Columns in Exported "Queue Performance" File

    Posted 10 minutes ago

    The only word to explain this is frustration. As stated in this thread, if you have any sort of auto export/Excel population this breaks everything. Now are we to wait and see if it changes back? My company's move to Genesys Cloud has been nothing but painful. Many senior leaders question why we ever moved to it.



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    John Ohlund
    Newfold Digital
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    Original Message


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