We are encountering an issue with the "Queue Performance" data export feature in Genesys Cloud. Previously, when exporting data and selecting specific columns, such as 'Abandon %' and 'Answer %', these columns were included in the resulting file. However, as of today, despite being selected, these columns are no longer appearing in the exported files.

Has anyone else experienced this issue? Is this a known problem, and if so, is there a recommended solution or workaround to ensure these columns are included in the export as expected?

#Reporting/Analytics

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Thomas Stutz
Teleperformance Support Services GmbH
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Hi Thomas

We are experiencing the same issue and have opened a support case. The case has been escalated to the Dev team. Not good if you paste data into Excel reports!

Paul Soulodre

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Paul Soulodre
Alberta Motor Association
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Original Message:
Sent: 06-28-2024 03:42
From: Thomas Stutz
Subject: Missing Columns in Exported "Queue Performance" File

We are encountering an issue with the "Queue Performance" data export feature in Genesys Cloud. Previously, when exporting data and selecting specific columns, such as 'Abandon %' and 'Answer %', these columns were included in the resulting file. However, as of today, despite being selected, these columns are no longer appearing in the exported files.

Has anyone else experienced this issue? Is this a known problem, and if so, is there a recommended solution or workaround to ensure these columns are included in the export as expected?

#Reporting/Analytics

------------------------------
Thomas Stutz
Teleperformance Support Services GmbH
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