Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  MIssing Preferences and Logout buttons

    Posted 06-17-2025 07:30
    No replies, thread closed.

    I have an agent who when she works from home does not have the option to logout of GC. She only sees Out of Office. In the office the options are there. Anyone else experiencing this issue?


    #Unsure/Other

    ------------------------------
    Christine Bates
    na
    ------------------------------


  • 2.  RE: MIssing Preferences and Logout buttons

    Posted 06-17-2025 10:38
    No replies, thread closed.

    Christine,

    Have you seen a screen shot of this?  It sounds like it is a window size issue, or a monitor resolution issue that is keeping that option from displaying on the screen.

    Thank you,



    ------------------------------
    Jason Tripp
    Business Technology Solutions Architect
    ------------------------------

    Original Message


  • 3.  RE: MIssing Preferences and Logout buttons

    Posted 06-17-2025 11:44
    No replies, thread closed.

    Thank you.  I will have them try changing the resolution.  Strange that the Out of office displays but not the preferences or logout.



    ------------------------------
    Christine Bates
    na
    ------------------------------

    Original Message


  • 4.  RE: MIssing Preferences and Logout buttons
    Best Answer

    Posted 06-17-2025 13:53
    No replies, thread closed.

    Hello Christine,

    That sounds odd. I checked with our UI team and I did not see anything like this reported to the team. If you are able to get a screenshot please post it here. You may need to open a case with Product Support to investigate.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


Related Content