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  • 1.  Monitor live web-chat

    Posted 12-07-2023 15:52
    Edited by Jason Kleitz 09-24-2025 15:59
    No replies, thread closed.

    Hello all, We saw this feature in the new releases a while back but now that we want to explore it, we're not finding anything.

    Does anyone know if this feature was released?  If so do you have a link to the article explaining permissions and set up?

    Thanks


    #Unsure/Other

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    Daniel Cross
    Bright Horizons Family Solutions LLC
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  • 2.  RE: Monitor live web-chat

    Posted 12-08-2023 17:31
    No replies, thread closed.

    If I look at last week's Release Notes, the main Resource Center article on messaging monitoring is at https://help.mypurecloud.com/articles/monitor-in-progress-digital-interactions/



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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
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    Original Message


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