Not really. As long as the call is still in the system, it can be monitored. The call would have to leave the system completely using a REFER or release on transfer. The only way would be to have a release on transfer like you have with and External Transfer in Architect. Also, on the trunk, try enabling these:
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 03-26-2024 11:16
From: Rolph Lieverse
Subject: Monitoring a call is still possible between two external parties, even when agent is no longer in call
We see that it is possible to monitor a call that has been forwarded to an external party and when there are no more internal participants within Genesys Cloud.
#Telephony
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Rolph Lieverse
CED Nederland B.V.
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