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  • 1.  Monitoring and coaching for web messenger

    NEW MEMBER
    Posted 14 days ago

    Does anyone know if there are monitoring and coaching functionality for web messenger interactions?

    Thanks

    Chris


    #DigitalChannels

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    Chris Bittner
    Thorlabs Inc.
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  • 2.  RE: Monitoring and coaching for web messenger

    GENESYS
    Posted 14 days ago

    We released Monitoring for Digital Channels in November 2023 > https://help.mypurecloud.com/releasenote/november-29-2023/

    Coaching is coming next > https://genesyscloud.ideas.aha.io/ideas/DIG-I-1181



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    Angelo Cicchitto
    Genesys - Employees
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    Original Message


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