Yes, moving a Management Unit to a different Business Unit has the same effect as moving the the agents individually, at least when it comes to the treatment and availability of schedules and historical adherence information.
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Joe Behymer, Director
Genesys Cloud Workforce Management Development Team
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Original Message:
Sent: 06-07-2024 10:20
From: Nicole Foix
Subject: Moving a MU to a new BU
hello, thank you, in our case we have a whole MU moving to a new BU, would this be the same response?
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Nicole Foix
Sedgwick Claims Management Services, Inc.
Original Message:
Sent: 06-07-2024 09:30
From: Jay Langsford
Subject: Moving a MU to a new BU
https://help.mypurecloud.com/articles/move-a-management-unit/
https://help.mypurecloud.com/faqs/what-happens-to-an-agents-schedule-and-history-if-they-move-management-units/
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Jay Langsford
VP, R&D
Original Message:
Sent: 06-06-2024 12:28
From: Nicole Foix
Subject: Moving a MU to a new BU
We will be moving a MU to another BU on 06/17, we notice that we can just move the MU over. But our question is:
- Will there be data lost once we move to a different BU?
- If data will be lost, what data would that be? Is there a scorecard impact switching to a new BU?
- Anything that we need to be aware of once we make the move to another BU.
We appreciate any advice that can be given in preparation for the transfer of the MU.
#WorkforceManagement
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Nicole Foix
Sedgwick Claims Management Services, Inc.
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