Christoph_Lachnit | 2023-10-19 15:04:06 UTC | #1
Hello,
we are just wondering why for (very basic one way) MS Teams presence to agent integration CX2 License should be required?
Your description: Update the presence of a Microsoft Teams user based upon an inbound interaction (genesys.cloud)
Is there a way to make it happen with Genesys CX1 License (PC-170-NV-USR1) + MS Team (GC-170-NV-GCMICROTI) integration license?
Best regards Christoph
system | 2023-11-19 15:04:51 UTC | #2
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 22648