Hello,

We currently have Time off applied at the MU level for our Line of Business. Since Staffing Group is now an option we are wanting to make that switch. The problem we have found when setting up the connections is that the Time- Off limits are not picking up the already planned time off that was approved through the MU Level. Does anyone know how do we get the Staffing Group Time off Limits to pick up the pre-planned time in the allocated Time off Hours?

Hello,

We currently have Time off applied at the MU level for our Line of Business. Since Staffing Group is now an option we are wanting to make that switch. The problem we have found when setting up the connections is that the Time- Off limits are not picking up the already planned time off that was approved through the MU Level. Does anyone know how do we get the Staffing Group Time off Limits to pick up the pre-planned time in the allocated Time off Hours?

#Unsure/Other

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Brandi Tifft
Auto Club Insurance Association Co.
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Hi Brandi, I've checked with the team. Turns out we don't recalculate the approved time off requests when the agent changes to a staffing group. Sadly, this would mean that, once the agent is moved from the MU to a Staffing Group, the requests need to be denied and re-entered. I'm sorry about this. We are working on future enhancements to Staffing Groups, but they will not be released in the next 6 months.

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Damaris Scott
Genesys - Employees

Original Message:
Sent: 04-11-2024 13:45
From: Brandi Tifft
Subject: MU to Staffing Group Time Off Allotment Issue

Hello,

We currently have Time off applied at the MU level for our Line of Business. Since Staffing Group is now an option we are wanting to make that switch. The problem we have found when setting up the connections is that the Time- Off limits are not picking up the already planned time off that was approved through the MU Level. Does anyone know how do we get the Staffing Group Time off Limits to pick up the pre-planned time in the allocated Time off Hours?

#Unsure/Other

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Brandi Tifft
Auto Club Insurance Association Co.
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