Saikrishna | 2023-09-29 15:17:33 UTC | #1
Hi Team,
My request is below:
In Genesys full client agents can add upto 20 people into a conference while taking a queue call. Whereas in the Genesys embedded cloud agents can add upto 3 people into a conference. Is there any way to increase the number of people to be in conference in embedded framework.
Could you please assist me and do the needful.
Thankyou!
Richard.Schott | 2023-10-02 20:09:45 UTC | #2
This is actually a limit imposed by the platform, and not one specific to the embedded client: https://help.mypurecloud.com/articles/make-conference-call/
Requests to raise these sorts of limits should be submitted into the Genesys Cloud Ideas portal.
system | 2023-11-01 20:10:16 UTC | #3
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