Our organisation is spread across multiple countries. Because of this, the organisation default country code is set to a country that is not my country.
Today we started a new outbound campaign, and we discovered that the agents who have the new multipanel enabled have the issue that all contact numbers are being adjusted to use the default country code, instead of the correct division country code.
This is not happening for those agents who are using the legacy UI. The affected agents have disabled the multipanel for now, and the calls work correctly with the correct country code.
I can't see any settings that I can adjust for this. Has anyone else experienced similar?
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Rowena Knill
Data, Reports Analyst
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