Hello Luke,
I checked our Roadmap and I did not see any upcoming developments related to this. I also check the Product Ideas Lab and I was unable to find any suggestions like this. You may want to submit a feature request to the Product Ideas Lab.
To Access the Product Ideas Lab and add your idea:
- Sign in to the Genesys Knowledge Network.
- On the Product Ideas Lab section, click Browse and Submit Ideas.
- From the Product Ideas Lab, click Add a Product Idea.
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 06-19-2025 20:12
From: Luke Swain
Subject: Multiple callback attempts broken by automatic call screening (iPhone)
Hi All,
As you are aware, Apple is releasing automatic call screening as a feature for all numbers not saved as contacts and pixel has had manual call screening for a long time.
With the recent introduction of multiple callback attempts, and customer first callbacks this presents quite an issue as automatic call screenings are treated as reaching a voicemail.
Does anyone know if a fix for this is on the roadmap? It will make the multiple callback attempts feature too risky to use for most contact centers.
#Telephony
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Luke
Customer Orchestration Support Analyst
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