Has there been an update to this?   I need to be able to pull interval reports byt Queue, I have never been able to pull one so if someone could help with that, I would appreciate it.

Hi Judith, 

There were two separate items here. What John experienced was a bug, but I believe what you're referring to is the ability to select a particular granularity when running an export of the Queue Performance Detail view. You can now select the granularity of a scheduled export for interval detail views such as the Queue Performance Detail view as of February 22, 2023.  https://help.mypurecloud.com/releasenote/february-22-2023/

Thanks,

Maisey

Has there been an update to this?   I need to be able to pull interval reports byt Queue, I have never been able to pull one so if someone could help with that, I would appreciate it.

Are you able to provide more specific instructions, because the link takes me all over the place, but I am obviously missing something.  Is there a video that can be shared?

Hi Judith, 

There were two separate items here. What John experienced was a bug, but I believe what you're referring to is the ability to select a particular granularity when running an export of the Queue Performance Detail view. You can now select the granularity of a scheduled export for interval detail views such as the Queue Performance Detail view as of February 22, 2023.  https://help.mypurecloud.com/releasenote/february-22-2023/

Thanks,

Maisey

Has there been an update to this?   I need to be able to pull interval reports byt Queue, I have never been able to pull one so if someone could help with that, I would appreciate it.

Hi, I made a quick video demo of this. I hope it helps!

Caveat: This is our dev environment and meant only as a demo of this particular functionality, so there may be other things around it that don't exactly match production, as we work on other development.

Are you able to provide more specific instructions, because the link takes me all over the place, but I am obviously missing something.  Is there a video that can be shared?

Hi Judith, 

There were two separate items here. What John experienced was a bug, but I believe what you're referring to is the ability to select a particular granularity when running an export of the Queue Performance Detail view. You can now select the granularity of a scheduled export for interval detail views such as the Queue Performance Detail view as of February 22, 2023.  https://help.mypurecloud.com/releasenote/february-22-2023/

Thanks,

Maisey

Has there been an update to this?   I need to be able to pull interval reports byt Queue, I have never been able to pull one so if someone could help with that, I would appreciate it.

Thank you very much for this response and the video.   This is the most helpful response I have ever receieved.  Normally, links are sent and I have to search for the answers, which I have obviously already done before reaching out to you, so I do appreciate the timely response and definitely appreciate the video.

I do, however, still have 2 questions.   One - is this report available to run immediately ?  Or is it only available through a scheduled import?  

Also, the report lists each day individually.   I was looking for something that would give me the data for a period of time, in one report.   For example, if I wanted to see how my team was performing from 8:00 am - 8:30am in order to determin if I needed more people at that time, or I wanted to determine the best lunch times, I would want to look at a time span.  When running this report, it separates each day, I would want to see the stats for the 8-830am interval over a period of time.   I don't want to asssume I need more people based on one day's worth of data.  Does Genesys have that available?

Hi, I made a quick video demo of this. I hope it helps!

Caveat: This is our dev environment and meant only as a demo of this particular functionality, so there may be other things around it that don't exactly match production, as we work on other development.

Are you able to provide more specific instructions, because the link takes me all over the place, but I am obviously missing something.  Is there a video that can be shared?

Hi Judith, 

There were two separate items here. What John experienced was a bug, but I believe what you're referring to is the ability to select a particular granularity when running an export of the Queue Performance Detail view. You can now select the granularity of a scheduled export for interval detail views such as the Queue Performance Detail view as of February 22, 2023.  https://help.mypurecloud.com/releasenote/february-22-2023/

Thanks,

Maisey

Has there been an update to this?   I need to be able to pull interval reports byt Queue, I have never been able to pull one so if someone could help with that, I would appreciate it.

To your first question, the feature currently only supports scheduled exports.

To your second, do you mean you want a report that would allow you to always run a report for the same interval of time every day? If so, we don't have that today. If you'd like to share that as an Idea in the Ideas lab, then our Product Management team can review it. https://genesyscloud.ideas.aha.io/ideas

Thanks,

Thank you very much for this response and the video.   This is the most helpful response I have ever receieved.  Normally, links are sent and I have to search for the answers, which I have obviously already done before reaching out to you, so I do appreciate the timely response and definitely appreciate the video.

I do, however, still have 2 questions.   One - is this report available to run immediately ?  Or is it only available through a scheduled import?  

Also, the report lists each day individually.   I was looking for something that would give me the data for a period of time, in one report.   For example, if I wanted to see how my team was performing from 8:00 am - 8:30am in order to determin if I needed more people at that time, or I wanted to determine the best lunch times, I would want to look at a time span.  When running this report, it separates each day, I would want to see the stats for the 8-830am interval over a period of time.   I don't want to asssume I need more people based on one day's worth of data.  Does Genesys have that available?

Hi, I made a quick video demo of this. I hope it helps!

Caveat: This is our dev environment and meant only as a demo of this particular functionality, so there may be other things around it that don't exactly match production, as we work on other development.

Are you able to provide more specific instructions, because the link takes me all over the place, but I am obviously missing something.  Is there a video that can be shared?

Hi Judith, 

There were two separate items here. What John experienced was a bug, but I believe what you're referring to is the ability to select a particular granularity when running an export of the Queue Performance Detail view. You can now select the granularity of a scheduled export for interval detail views such as the Queue Performance Detail view as of February 22, 2023.  https://help.mypurecloud.com/releasenote/february-22-2023/

Thanks,

Maisey

Has there been an update to this?   I need to be able to pull interval reports byt Queue, I have never been able to pull one so if someone could help with that, I would appreciate it.

Thank you for your response.

I am looking to run a report for time period interval.   For example for the month of March, I want to know how many calls per interval per Queue.   The current report available separates each day.   When I pull a month or weeks worth of data, I want to be able to identify the busiest times of the day.   I get a months worth of data, separated by day, then I would have to manipulate the report to get to what I want and it is really not easy to do.

To your first question, the feature currently only supports scheduled exports.

To your second, do you mean you want a report that would allow you to always run a report for the same interval of time every day? If so, we don't have that today. If you'd like to share that as an Idea in the Ideas lab, then our Product Management team can review it. https://genesyscloud.ideas.aha.io/ideas

Thanks,

Thank you very much for this response and the video.   This is the most helpful response I have ever receieved.  Normally, links are sent and I have to search for the answers, which I have obviously already done before reaching out to you, so I do appreciate the timely response and definitely appreciate the video.

I do, however, still have 2 questions.   One - is this report available to run immediately ?  Or is it only available through a scheduled import?  

Also, the report lists each day individually.   I was looking for something that would give me the data for a period of time, in one report.   For example, if I wanted to see how my team was performing from 8:00 am - 8:30am in order to determin if I needed more people at that time, or I wanted to determine the best lunch times, I would want to look at a time span.  When running this report, it separates each day, I would want to see the stats for the 8-830am interval over a period of time.   I don't want to asssume I need more people based on one day's worth of data.  Does Genesys have that available?

Hi, I made a quick video demo of this. I hope it helps!

Caveat: This is our dev environment and meant only as a demo of this particular functionality, so there may be other things around it that don't exactly match production, as we work on other development.

Are you able to provide more specific instructions, because the link takes me all over the place, but I am obviously missing something.  Is there a video that can be shared?

Hi Judith, 

There were two separate items here. What John experienced was a bug, but I believe what you're referring to is the ability to select a particular granularity when running an export of the Queue Performance Detail view. You can now select the granularity of a scheduled export for interval detail views such as the Queue Performance Detail view as of February 22, 2023.  https://help.mypurecloud.com/releasenote/february-22-2023/

Thanks,

Maisey

Has there been an update to this?   I need to be able to pull interval reports byt Queue, I have never been able to pull one so if someone could help with that, I would appreciate it.

@Judith Jimenez 

If you are looking for 30 minute interval data, you can get that for up to a month or for the last 30 days using the scheduled export option that Maisey showed above in the video. Screenshot below shows an example, to get the last month's data with the 30-minute granularity. You can export this to csv and further transform it as needed.

Thanks,

Thank you for your response.

I am looking to run a report for time period interval.   For example for the month of March, I want to know how many calls per interval per Queue.   The current report available separates each day.   When I pull a month or weeks worth of data, I want to be able to identify the busiest times of the day.   I get a months worth of data, separated by day, then I would have to manipulate the report to get to what I want and it is really not easy to do.

To your first question, the feature currently only supports scheduled exports.

To your second, do you mean you want a report that would allow you to always run a report for the same interval of time every day? If so, we don't have that today. If you'd like to share that as an Idea in the Ideas lab, then our Product Management team can review it. https://genesyscloud.ideas.aha.io/ideas

Thanks,

Thank you very much for this response and the video.   This is the most helpful response I have ever receieved.  Normally, links are sent and I have to search for the answers, which I have obviously already done before reaching out to you, so I do appreciate the timely response and definitely appreciate the video.

I do, however, still have 2 questions.   One - is this report available to run immediately ?  Or is it only available through a scheduled import?  

Also, the report lists each day individually.   I was looking for something that would give me the data for a period of time, in one report.   For example, if I wanted to see how my team was performing from 8:00 am - 8:30am in order to determin if I needed more people at that time, or I wanted to determine the best lunch times, I would want to look at a time span.  When running this report, it separates each day, I would want to see the stats for the 8-830am interval over a period of time.   I don't want to asssume I need more people based on one day's worth of data.  Does Genesys have that available?

Hi, I made a quick video demo of this. I hope it helps!

Caveat: This is our dev environment and meant only as a demo of this particular functionality, so there may be other things around it that don't exactly match production, as we work on other development.

Are you able to provide more specific instructions, because the link takes me all over the place, but I am obviously missing something.  Is there a video that can be shared?

Hi Judith, 

There were two separate items here. What John experienced was a bug, but I believe what you're referring to is the ability to select a particular granularity when running an export of the Queue Performance Detail view. You can now select the granularity of a scheduled export for interval detail views such as the Queue Performance Detail view as of February 22, 2023.  https://help.mypurecloud.com/releasenote/february-22-2023/

Thanks,

Maisey

Has there been an update to this?   I need to be able to pull interval reports byt Queue, I have never been able to pull one so if someone could help with that, I would appreciate it.

Correct.  I wanted to see a report that accumulates the data, not provide it day by day that I have to manipulate.   In searching through the Community, others are looking for the same.   It was available in some of the other systems I used in the past.  It doesn't sound like that is available.   Thank you for the response.

@Judith Jimenez 

If you are looking for 30 minute interval data, you can get that for up to a month or for the last 30 days using the scheduled export option that Maisey showed above in the video. Screenshot below shows an example, to get the last month's data with the 30-minute granularity. You can export this to csv and further transform it as needed.

Thanks,

Thank you for your response.

I am looking to run a report for time period interval.   For example for the month of March, I want to know how many calls per interval per Queue.   The current report available separates each day.   When I pull a month or weeks worth of data, I want to be able to identify the busiest times of the day.   I get a months worth of data, separated by day, then I would have to manipulate the report to get to what I want and it is really not easy to do.

To your first question, the feature currently only supports scheduled exports.

To your second, do you mean you want a report that would allow you to always run a report for the same interval of time every day? If so, we don't have that today. If you'd like to share that as an Idea in the Ideas lab, then our Product Management team can review it. https://genesyscloud.ideas.aha.io/ideas

Thanks,

Thank you very much for this response and the video.   This is the most helpful response I have ever receieved.  Normally, links are sent and I have to search for the answers, which I have obviously already done before reaching out to you, so I do appreciate the timely response and definitely appreciate the video.

I do, however, still have 2 questions.   One - is this report available to run immediately ?  Or is it only available through a scheduled import?  

Also, the report lists each day individually.   I was looking for something that would give me the data for a period of time, in one report.   For example, if I wanted to see how my team was performing from 8:00 am - 8:30am in order to determin if I needed more people at that time, or I wanted to determine the best lunch times, I would want to look at a time span.  When running this report, it separates each day, I would want to see the stats for the 8-830am interval over a period of time.   I don't want to asssume I need more people based on one day's worth of data.  Does Genesys have that available?

Hi, I made a quick video demo of this. I hope it helps!

Caveat: This is our dev environment and meant only as a demo of this particular functionality, so there may be other things around it that don't exactly match production, as we work on other development.

Are you able to provide more specific instructions, because the link takes me all over the place, but I am obviously missing something.  Is there a video that can be shared?

Hi Judith, 

There were two separate items here. What John experienced was a bug, but I believe what you're referring to is the ability to select a particular granularity when running an export of the Queue Performance Detail view. You can now select the granularity of a scheduled export for interval detail views such as the Queue Performance Detail view as of February 22, 2023.  https://help.mypurecloud.com/releasenote/february-22-2023/

Thanks,

Maisey

Has there been an update to this?   I need to be able to pull interval reports byt Queue, I have never been able to pull one so if someone could help with that, I would appreciate it.