Is it possible to include 2 schedules in one flow in Architect ?. A customer has different operating times for summer and winter months and both need to be incorporated into an Architect flow. Is it possible to automatically switch between the two by a specific date and time ?. What is the easiest way to deploy this ?.

#ArchitectureandDesign
#Routing(ACD/IVR)

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Richard Craig
British Telecommunications PLC
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You would have to hard code the check for Schedule A and then Schedule B and then use Evaluate Schedule based on the times.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 07-02-2024 10:47
From: Richard Craig
Subject: Multiple Schedules in one flow

Is it possible to include 2 schedules in one flow in Architect ?. A customer has different operating times for summer and winter months and both need to be incorporated into an Architect flow. Is it possible to automatically switch between the two by a specific date and time ?. What is the easiest way to deploy this ?.

#ArchitectureandDesign
#Routing(ACD/IVR)

------------------------------
Richard Craig
British Telecommunications PLC
------------------------------

Hi,

you can create a schedule group and add in the schedules you want.
https://help.mypurecloud.com/articles/operating-schedule-groups/

this should be done on the Architect Inbound flow and not on the Admin > Call  routing menu.

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Ernest John Nuque
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Original Message:
Sent: 07-02-2024 10:47
From: Richard Craig
Subject: Multiple Schedules in one flow

Is it possible to include 2 schedules in one flow in Architect ?. A customer has different operating times for summer and winter months and both need to be incorporated into an Architect flow. Is it possible to automatically switch between the two by a specific date and time ?. What is the easiest way to deploy this ?.

#ArchitectureandDesign
#Routing(ACD/IVR)

------------------------------
Richard Craig
British Telecommunications PLC
------------------------------

Hi Richard,

As Robert and Ernest stated, multiple Scheduling Groups or Schedules can be used in one Architect flow. For your particular case, you can use a Decision block to check if the current month is in the summer months (northern hemisphere); the expression is: 

Month(GetCurrentDateTimeUtc()) >=6 and Month(GetCurrentDateTimeUtc()) <=9

and in Yes branch you can use the Summer_Schedule, and in No branch Other_Schedule 

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Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
------------------------------

Original Message:
Sent: 07-02-2024 10:47
From: Richard Craig
Subject: Multiple Schedules in one flow

Is it possible to include 2 schedules in one flow in Architect ?. A customer has different operating times for summer and winter months and both need to be incorporated into an Architect flow. Is it possible to automatically switch between the two by a specific date and time ?. What is the easiest way to deploy this ?.

#ArchitectureandDesign
#Routing(ACD/IVR)

------------------------------
Richard Craig
British Telecommunications PLC
------------------------------