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  • 1.  Multiple sites to single Edge on Prem Micro edge

    Posted 01-02-2024 08:20
    No replies, thread closed.

    We are using Micro-edge on-premises. Currently, we are using two different external trunks, both different service providers for inbound and outbound calls. 

    Is there a way to use two different sites for a single edge device to make outbound and inbound calls?

    We are already doing work around using prefix outbound calls to classify trunks. The customer doesn't want to use prefixes to make outbound calls.


    #Outbound
    #Telephony

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    Karthi Elumalai
    Servion Global Solutions Inc.
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  • 2.  RE: Multiple sites to single Edge on Prem Micro edge

    Posted 01-02-2024 15:58
    No replies, thread closed.

    Change your site to a Hybrid site and add peering sites into that hybrid site so you can have full access to all trunks.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Multiple sites to single Edge on Prem Micro edge

    Posted 01-03-2024 05:57
    No replies, thread closed.

    Thanks!,

           Hybrid site, Can we use Hybrid site for on-prem edge device[Single Micro].



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    Karthi Elumalai
    Servion Global Solutions Inc.
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  • 4.  RE: Multiple sites to single Edge on Prem Micro edge
    Best Answer

    Posted 01-03-2024 11:38
    No replies, thread closed.

    Here is the resource for converting to a Hybrid Site:  Convert BYOC Premises to hybrid media - Genesys Cloud Resource Center (mypurecloud.com)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------