saravana.n.kumar | 2022-01-21 12:35:11 UTC | #1
While creating schedule and schedule group there is no parameter to choose division , by default it is getting created in Home division. How can we add division in schedule and schedule group using CX-As-Code ? I checked the API is able to fetch the division name and id but not used as parameter in schedule on CX-As-Code. Can someone help on this please.
John_Carnell | 2022-01-21 15:11:15 UTC | #2
Hi Sarvana,
I was reviewing the API docs vs the Terraform provider and you are right. The terraform provider is missing the division name in the exposed API. I am going to chat with my team, open a ticket and, have someone take a look at why this was missing. I don't have a timeline on when we can fix this, but my first blush of the work makes it look like this should not be difficult to implement.
One of the challenges is that not all of the Genesys cloud objects were division aware at the time we wrote the CX as Code resource. There is a code chance this was added after the fact. Regardless, thanks for letting us know and we will take a look at it.
Thanks, John Carnell Manager, Developer Engagement
saravana.n.kumar | 2022-01-21 15:45:20 UTC | #3
Thanks John for your update. the genesyscloud resources which we support over Cx-As-Code today is not comprised with UI (meaning all parameters which is possible in UI is available with Cx-As-Code ? if any gap please let me know.
Also hope audits between UI and CX-As-Code is getting compared.
system | 2022-02-21 15:45:55 UTC | #4
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