Genesys Cloud - Main

Hello Community,

Is there any option to give particular roles/permissions to someone who can only access/change/modify the Bullseye ring number in Queue > Members. We are looking this to assign particular roles to supervisor and so that he/she can update the ring number accordingly but shouldn't see or able to change any other options. 

Regards,

Sai Kiran. 

#Routing(ACD/IVR)

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Sai Kiran
Mercedes-Benz Financial Services
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Hi Sai,

Unfortunately no. The user needs to have permission to Edit the Queue.

Att,

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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
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Original Message:
Sent: 02-05-2024 06:18
From: Sai Kiran
Subject: Need details for Routing in a Queue.

Hello Community,

Is there any option to give particular roles/permissions to someone who can only access/change/modify the Bullseye ring number in Queue > Members. We are looking this to assign particular roles to supervisor and so that he/she can update the ring number accordingly but shouldn't see or able to change any other options. 

Regards,

Sai Kiran. 

#Routing(ACD/IVR)

------------------------------
Sai Kiran
Mercedes-Benz Financial Services
------------------------------