Hello There,

I have a requirement to write a logical condition based on the "tAcd" (time spent in a queue) value from "/api/v2/analytics/conversations/(converaation ID)details". Need your help to write translation map and success template please.

Hi Rizwan, you can share many details, What do you need? What theoretical logic do you have in mind?

Att,

Hello There,

I have a requirement to write a logical condition based on the "tAcd" (time spent in a queue) value from "/api/v2/analytics/conversations/(converaation ID)details". Need your help to write translation map and success template please.

Hi Breno

We have interactions transferred from one queue to another. In interactions reports, it shows only "total Queue" time. We need a break up of how long that interaction was waiting in each queue for every interaction.

Hi Rizwan, you can share many details, What do you need? What theoretical logic do you have in mind?

Att,

Hello There,

I have a requirement to write a logical condition based on the "tAcd" (time spent in a queue) value from "/api/v2/analytics/conversations/(converaation ID)details". Need your help to write translation map and success template please.

You can use the endpoint /api/v2/conversations/calls/{conversationId}.

Each Participant is to have our Start, Connect, and EndTime. You can calculate the time manually.

Att,

Hi Breno

We have interactions transferred from one queue to another. In interactions reports, it shows only "total Queue" time. We need a break up of how long that interaction was waiting in each queue for every interaction.

Hi Rizwan, you can share many details, What do you need? What theoretical logic do you have in mind?

Att,

Hello There,

I have a requirement to write a logical condition based on the "tAcd" (time spent in a queue) value from "/api/v2/analytics/conversations/(converaation ID)details". Need your help to write translation map and success template please.

Thank Breno, I was able to write translation map to get the "tAcd" value from avalytics API. I have used the switch to differentiate calls according to the tAcd value and tagged the calls with the respective flow outcome in every exit of the switch. Now I am able to use this flow outcome as a filter in interaction report and get the list of interactions which was in the queue for specific duration.

You can use the endpoint /api/v2/conversations/calls/{conversationId}.

Each Participant is to have our Start, Connect, and EndTime. You can calculate the time manually.

Att,

Hi Breno

We have interactions transferred from one queue to another. In interactions reports, it shows only "total Queue" time. We need a break up of how long that interaction was waiting in each queue for every interaction.

Hi Rizwan, you can share many details, What do you need? What theoretical logic do you have in mind?

Att,

Hello There,

I have a requirement to write a logical condition based on the "tAcd" (time spent in a queue) value from "/api/v2/analytics/conversations/(converaation ID)details". Need your help to write translation map and success template please.

Hello There,

I have a requirement to write a logical condition based on the "tAcd" (time spent in a queue) value from "/api/v2/analytics/conversations/(converaation ID)details". Need your help to write translation map and success template please.