Yes!!
If you don't use ZTP, you need to use the "DHCP option" to automate the process of provision.
This documentation will be to help you:
https://help.mypurecloud.com/articles/enable-dhcp-on-the-phone-to-discover-the-phone-settings-from-the-edge/
https://help .mypurecloud.com/articles/phone-provisioning-dhcp-dns/
https://help.mypurecloud.com/articles/manually-configure-the-provisioning-information-for-the-polycom-vvx-phone/#TS -VVX
Att,
------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
------------------------------
Original Message:
Sent: 05-08-2024 00:59
From: Anush Shetty
Subject: Need input regarding to the managed phone configuration(Polycom)
Thank you for response, ZTP cannot be used for regulation issues. Can you please confirm below is mandator in DHCP server for auto discovery and provisioning:
------------------------------
Anush Shetty
SBI Shinsei Bank, Limited
Original Message:
Sent: 05-07-2024 22:58
From: Breno Canyggia Ferreira Marreco
Subject: Need input regarding to the managed phone configuration(Polycom)
To automate the work you can use ZTP (the better option for polycom: https://help.mypurecloud.com/articles/polycom-zero-touch-provisioning-requirements/) or you can use DHCP option: https://help.mypurecloud.com/articles/phone-provisioning-dhcp-dns/, https://help.mypurecloud.com/articles/manually-configure-the-provisioning-information-for-the-polycom-vvx-phone/#TS-VVX
https://help.mypurecloud.com/articles/provisioning-phones-genesys-cloud-voice
Att,
------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
Original Message:
Sent: 05-07-2024 21:27
From: Anush Shetty
Subject: Need input regarding to the managed phone configuration(Polycom)
HI All
We have a on premise Edge solution and planning to configure the Polcom VVX201 phones. But we have noticed that we have to manually configure everything on hardware phone like adding line keys, sip configuration, DNS enteries, SNTP etc.
Please let me know if this is normal , since i assume that managed phones are supposed to register automatically once we define mac address in genesys cloud.
#PolycomVVX #managedphones
#Telephony
------------------------------
Anush Shetty
SBI Shinsei Bank, Limited
------------------------------