Thank you for posting. What is the correct process when searching for new permissions in the Resource Center?
The role is missing the Performance tab to access interaction, would this be it?
Analytics workspace overview
Prerequisites
- Analytics > Tab Configurations > View permission
- Analytics > Tab Configurations > Edit permission
- Analytics > Tab Configurations > Delete permission
- Analytics > View Configurations > View permission
- Analytics > View Configurations > Edit permission
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Qan T
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Original Message:
Sent: 05-11-2024 00:18
From: Robert Wakefield-Carl
Subject: Need to create a new role for "live monitoring" only - Are these the correct permissions?
Monitoring Calls:
- Conversation > Call > Monitor
- Conversation > Call > Add
- Conversation > Call > Coach
Monitoring Digital:
- Conversation > Message > Accept
- Conversation > Message > Monitor
- Conversation > Message > View
- Reporting > ACD > View
- Reporting > Interactions > View
- Reporting > Quality > View
- Reporting > Outbound > View
- Messaging > Integration > View
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 05-10-2024 18:15
From: Qan T
Subject: Need to create a new role for "live monitoring" only - Are these the correct permissions?
Hello again,
I'm creating a new role to allow a supervisor to do live monitoring for all types of interactions (voice, chat, and sms). This role will be assigned to a group and users will be added to that group who will need temporary access to live monitoring.
Are these the correct permissions needed for the live monitor role?
- Monitor and coach in-progress voice interactions - Genesys Cloud Resource Center
Conversation > Call > Monitor
- Interactions view
Analytics > Conversation Aggregate > View
Analytics > Conversation Detail > View
Analytics > Agent Conversation Detail > View
#SystemAdministration
#Unsure/Other
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Qan T
Vibrant Emotional Health
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